How Can We Help You?
Find answers regarding Razorpay payments, email OTP verification, team invites, ID validation, or submit a support ticket to our engineering leads.
Payment & Invoices
Razorpay transactions, receipts, refund status, and fee details.
Login & OTP Email
Troubleshooting 6-digit email OTPs, password reset, and session.
ID Auto-Verification
Student IDs, Corporate badges, and Freelancer document verification.
Teams & Invite Codes
Creating squads, joining with 6-digit codes, and capacity limits.
Frequently Asked Questions
💳 How do I know my Razorpay payment was successful?
Upon successful payment, our backend verifies the Razorpay cryptographic HMAC-SHA256 signature in real time. Your registration status immediately switches to PAID, and a formal registration confirmation receipt is sent to your registered email address.
🔐 What if I don't receive my 6-digit OTP verification email?
Please check your Spam/Junk folder for an email from CampusCoders Hackathons. Verification codes are valid for 15 minutes. You can also click the "Resend Code" button on the verification screen to dispatch a fresh OTP.
🆔 What documents are accepted for Auto-Verification?
Students: College ID card, enrollment letter, or fee receipt.
Corporate Engineers: Company badge, official corporate email, or work credential.
Freelancers: Government ID, portfolio link, or GitHub active contributor profile.
👥 How does multi-member payment work?
For paid hackathons, once the team leader registers and completes the Razorpay enrollment, teammates joining via the unique 6-character team invite code are automatically granted verified participation status!
Submit a Support Request
Our developer support desk typically responds within 2-4 business hours.